In short
- £9.99, £19.99 or £29.99 a month per location, including VAT. The first month is free.
- You subscribe on loveyourlocal.app, and we take the payment through Stripe. It renews monthly until you cancel.
- If you stop, your account is frozen, never deleted.
- You honour the rewards, member prices and gifts you publish.
- You never get, or try to get, a customer’s phone number or email through LoveYourLocal.
Who these terms are between
These terms are between Runner Technology Ltd, a company registered in England and Wales, company number 17361012. Registered office: 124 City Road, London EC1V 2NX, United Kingdom. (“we”, “us”) and the business that signs up (“you”). The person who signs up confirms they are allowed to agree to them for the business. You use LoveYourLocal for your business, not as a consumer.
Your customers use LoveYourLocal under our terms of use, and their information is handled under our privacy policy.
Plans and prices
Each location has its own plan. The plans and what each includes are on the pricing page, which forms part of these terms. Prices are per location, per month, and include VAT.
We may change prices or what a plan includes. We will give you at least 30 days’ notice in the app before a price rise takes effect, and you can cancel before it does.
Free month, billing and cancelling
- Free month. Your first month for a business is free and nothing is charged during it. When it ends we show you what it brought in, and you choose whether to subscribe.
- Paying. You subscribe on loveyourlocal.app, never in the app. We take the payment through Stripe, and the subscription renews each month until you cancel. Cancel from the link in your billing email or by emailing us. We don’t refund part months unless the law requires it.
- Either way, the plan runs to the end of the month you have paid for, and the same plan works in the app wherever you bought it.
If a subscription ends
If you cancel or a payment fails, your account is frozen. Nothing is deleted: your customers, their visits and their points stay. Your offers pause, and customers see that you are not taking visits for now. Subscribe again and everything carries on.
If you want your business removed entirely, email us. Customers then lose the points they held with you, so we will tell them first.
Tap cards
Tap cards are ordered in the app. The first kit is £12 including VAT on Counter and Shop and free on Complete, and further kits are priced in the app when you order. We post them and replace lost or damaged ones.
Tap cards only work with LoveYourLocal and only come from us. Don’t copy, alter or move a card to another business. Tell us straight away if one is lost or stolen, so we can switch it off.
Running your scheme
- Every visit earns customers 10 points. That rate is the same across LoveYourLocal and you can’t change it, except for bonus visits the app lets you offer.
- You set the points price of your rewards, your member prices and your gifts, and you pay for what you give away.
- You honour what you publish, as shown, until you change or end it in the app. A reward a customer has already claimed must still be honoured.
- You keep your offers lawful and accurate, including how prices are shown, and follow consumer law.
- If you bring balances over from another scheme, you confirm you are entitled to, and that the figures are right.
- You are responsible for your staff accounts and what is done on them.
Customer information
We are responsible for customer information on LoveYourLocal. You see what the app shows you: each customer’s chosen nickname, visits, level, points and rewards with you, and spend only if your till is connected. You never receive a customer’s phone number or email address.
You may use what you see only to serve your customers through LoveYourLocal. You must not copy it into another system, try to find out who a customer is, ask customers for contact details as a condition of rewards, or use it in any way that breaks data protection law.
Using LoveYourLocal properly
Don’t fake visits, tap on customers’ behalf, misuse messaging, or do anything that misleads customers or harms LoveYourLocal or other businesses on it. Messages are limited each week so customers keep them switched on.
We may suspend or end your account if you seriously or repeatedly break these terms. Where we reasonably can, we will warn you and give you time to put it right first.
Your name and content
You keep ownership of your business name, logo and the content you add. You allow us to show them in the app and on loveyourlocal.app so customers can find you and see your offers, for as long as you are on LoveYourLocal. LoveYourLocal, the app and the tap cards belong to us.
The service
We aim to keep LoveYourLocal available and working well, but we can’t promise it will never be interrupted, for example during maintenance or problems with networks or the app stores. We may improve or change features over time.
Liability
Neither of us is liable to the other for indirect or consequential loss, or for loss of profit, revenue or goodwill. Our total liability to you in any twelve months is limited to the fees you paid for LoveYourLocal in those twelve months.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.
Changes to these terms
We may update these terms. We will tell you in the app at least 30 days before a change that affects you takes effect. If you don’t agree, you can cancel before it does.
The law that applies
These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute. Please email [email protected] first and we will try to sort it out.